Frequently Asked Questions (FAQs)

Remit Union has made Sending money easier for your complete peace of mind. Just follow the simple steps as below:

Register yourself
Update information (Personal Data and Address)
Upload identification Documents
Create Transaction
Review and Transfer

You can pay for your online transactions using:

Debit Card

For Making a transaction, you need to Sign up or log in to your account and follow these simple steps::

Choose Destination Country
Select payout option i.e. Cash Pick up or Bank Deposit
Select payout location
Enter amount
Create or choose Beneficiary
Create or choose Bank details
Select the payment method
Upload Identification Documents
Select sending purpose
Confirm the Payment

We may acquire any of the following documents as proof of identity for a transfer:
Proof of ID

Colored picture of passport
Colored picture of driving license
Colored picture of EU member state ID card with photo

Utility bill
Bank statement
Bank letter
Employment letter
NHS letter/GP card
An official letter from any Government body

Pay/wage slips
Credit card statement (Document must contain identification such as name and account number)
Solicitor Letter, House sale receipt, car sale receipt, etc.
Bank loan documents (including mortgages)
P60 or P21(Annual Tax Returns)
Self-assessment

(Compliance reserve the right to ask for any additional documents/reject payment)

If you are sending money using a Debit card, then most transactions are completed in minutes.

If sending money using the Online Bank Transfer method, then transactions are completed within 1-2 banking days.

Note: Following factors may also affect delivery times::

Accuracy of Information (both your data and beneficiary details)
The difference in time- zones
Operational working hours (unavailability of banks on weekends and local holidays)
Additional information needs to be collected from you to ensure the security and safety of your transaction
Uncontrollable circumstances, such as a rare instance of downtime affecting one of our business partners.

On our app, you can check the transaction status in the “Track your transaction” option. On our website, click on the “Track your transaction” option from the header and enter your transaction code to check the status.

You may access your account by using the password reset feature on the Login page. Click on “Forgot Password” and enter your registered email address. You’ll receive the verification code on your registered email address to reset the password.

24/7 Customer Service around the Globe

Yes – protecting your money and data is our prime priority That’s why we are:

Verified by MasterCard and Visa
Fully regulated by the Financial Conduct Authority (FCA)
Registered by Her Majesty’s Revenue and Customs (HMRC)
Registered with ICO
Use world-class compliance

For payment collection, the receiver needs to provide the following details:

Transaction number (also known as payment number, PIN, or pin code)
Beneficiary’s valid National ID Card of the destination country

If you wish to cancel a transaction you have made, please follow the following steps:

Please Login to your Remit Union account and go to Customer Support.
Click on Add New Complaint and select compliant type (Cancel Transaction)
Select Payment Number and Click on submit after entering the Message for cancellation

We advised you to check the individual country page for delivery methods and timescales

Cash Pickup
Cash is available to collect instantly. It will be available for collection on next day if created after banking hours, weekdays and public holidays.
Bank Deposits
Bank Deposit delivery timescales vary per country but are usually credited within 1 - 2 business days. In case of incorrect bank details, it may incur additional delays
Wallet
(specific countries only)

There is no maximum limit when sending money with Remit Union, as long as you can meet the compliance requisites.

Please Login to your Remit Union account and go to Customer Support.
Click on Add New Complaint and select compliant type (Name Change)
Select Payment Number and Click on submit after entering the Message for Name Change